BD23 Privacy Policy — How We Protect Your Information

BD23 is an internationally licensed online gaming platform serving users across Bangladesh and beyond. We believe privacy is a fundamental right, and BD23's privacy policy has been built around that belief.

This Privacy Policy applies to the BD23 website, mobile app, and all other digital platforms. "BD23", "we", or "us" refers to the organization operating bd23.biz. "You" or "member" refers to any user of our platform.

This policy may be updated from time to time. In the event of significant changes, you will be notified via your registered email or app notification. We encourage you to review this page regularly.

BD23 collects data only as necessary to deliver its services and ensure security. A detailed breakdown of the data collected is provided below:

BD23 does not collect any information beyond what is listed above. All data collection is conducted on the basis of your consent.

BD23 uses the data it collects for the following purposes:

• Account Management: To complete registration, login, and account verification processes.
• Transaction Processing: To process deposits and withdrawals securely.
• Security Assurance: To prevent fraud, money laundering, and other illegal activities.
• Legal Obligations: To meet the requirements of government and regulatory authorities.
• Service Improvement: To conduct analytics that help improve your experience on the platform.
• Customer Support: To troubleshoot issues and provide customer support.
• Promotional Communications: To send you offers and updates with your consent.
• Responsible Gaming: To identify harmful gaming patterns and provide appropriate support.

BD23 never sells your personal information. However, in the limited circumstances below, certain data may be shared with specific third parties:

• Payment Processors: To process transactions through payment gateways such as Mobile Pay, Nagad, and Rocket — all of which follow strict privacy policies of their own.
• Identity Verification Services: With licensed verification agencies to complete the KYC process.
• IT Infrastructure: With cloud storage and server service providers, all operating under strict contractual obligations.
• Legal Authorities: In response to a court order or a lawful request from a regulatory authority.
• Game Providers: Only the data necessary to run games is shared with gaming software companies.

No personal information is ever shared with social media platforms or advertisers. BD23 will never sell your data — this is a permanent commitment.

The BD23 website and app use cookies and similar tracking technologies — small text files stored on your device.

Types of cookies BD23 uses:

• Essential Cookies: For login sessions, security tokens, and core platform functionality. These cannot be disabled.
• Functional Cookies: For language preferences, layout settings, and a personalized experience.
• Analytics Cookies: To gather platform usage statistics. This data is processed in anonymized form.
• Security Cookies: To prevent unauthorized access and fraud.

BD23 follows the highest industry standards to keep your data secure. Here's what our security framework includes:

• 256-Bit SSL Encryption: All data transmissions are completed over encrypted channels.
• AES-256 Storage Encryption: All data stored in our databases is encrypted.
• Two-Factor Authentication (2FA): An added layer of security for your account.
• Firewall & DDoS Protection: Servers are protected against external attacks.
• Regular Security Audits: Regular penetration testing conducted by independent third-party security experts.
• Restricted Access: Only authorized personnel can access the information they need.
• Data Backup: Regular secure backups are maintained.

Please note, however, that no transmission over the internet can be guaranteed to be completely secure. Keep your account password strong and never share it with anyone.

How long BD23 retains your data depends on the type of information and applicable legal requirements:

• Active Account Information: For the full duration your account remains active.
• Transaction Records: Generally 5–7 years for legal compliance purposes.
• KYC Documents: A minimum of 5 years after account closure.
• Log Files: Security logs are typically retained for up to 12 months.
• Cookie Information: Session cookies expire when the browser is closed; persistent cookies expire at the end of their set duration.

Once the retention period expires or there is no longer a legal requirement to keep it, data is securely deleted or anonymized.

As a BD23 member, you have the following rights over your own data:

BD23 services are intended for users aged 18 and above only. We do not knowingly collect information from minors.

If we become aware that a person under the age of 18 has created an account on BD23:

• That account will be closed immediately.
• All associated data will be securely deleted.
• Any transactions will be reviewed.

For any questions, complaints, or data-related requests regarding this Privacy Policy, please contact us through the following:

• Email: support@bd23.biz
• Live Chat: 24/7 from within the platform
• Response time: Typically within 48 hours

BD23's Privacy Policy is reviewed on a regular basis. Any changes will be updated on this page and the "Last Updated" date will reflect accordingly. Members will be notified separately of any significant changes.